LunaLoots Privacy Policy

At LunaLoots, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or withdraw funds through our platform. This policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By creating an account and using our services, you agree to the practices described below.

Information We Collect

Here at LunaLoots, we collect personal information at the point of registration and throughout your relationship with us. Since LunaLoots login and account creation require certain mandatory fields, we gather your name, date of birth, residential address, telephone number and e-mail address. Our LunaLoots platform also issues a security code at registration, which is tied to your account for verification purposes.

• We collect identification details such as your full name, date of birth and address
• We record contact information including your phone number and e-mail
• We store technical data such as your IP address and device information, used in part to enforce our one-account-per-person policy
• We retain transaction records including deposits, withdrawals and the payment method used
• We keep copies of KYC documents submitted for verification
• We log your gameplay activity, bonus usage and communications with our support team

Payment and Verification Data

Our LunaLoots cashier requires that the depositor's mobile number match the one registered on the account, and we may request supporting documentation to confirm this. We ask that KYC documents be uploaded within 30 days of registration or before your first withdrawal; failure to do so may result in your account being closed until the required documents are provided. We at LunaLoots process verification status internally and notify you by e-mail, typically within 24 hours of document submission.

How We Use Your Information

We use the data we collect to operate the LunaLoots casino bonus programmes, process deposits and withdrawals, run security checks, and comply with licensing obligations under our Comoros licence. Our systems use this information to detect fraud, prevent duplicate accounts, and apply withdrawal limits based on your verification status, account history, risk assessment and loyalty status. We also use your data to communicate with you regarding promotions, account notices and customer support requests.

• We process your information to verify your identity and age
• We use transaction data to apply deposit and withdrawal limits correctly
• We analyse your account activity to detect suspicious behaviour, including VPN use or IP manipulation
• We use contact details to send service messages and, where you have consented, marketing communications
• We retain records as required by anti-money-laundering and licensing regulations

Monitoring and Fraud Prevention

Our LunaLoots Casino security team monitors account activity to detect disguising or interference with a device's IP address, including through a VPN. If we identify such activity, we reserve the right to void winnings, forfeit the balance and deactivate the account in accordance with our terms. We also use data analysis to confirm that each player maintains only one account per person, household, address, IP and device.

Legal Basis and Compliance

We process your personal data under the authority granted by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202502014-FI1. Our parent entity, Green Champions Leader S.R.L., registered in Costa Rica, is responsible for data handling across the LunaLoots brand and its affiliated domains. We process data lawfully, fairly and transparently, and only for the purposes described in this policy or as required by applicable regulation.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with payment processors, identity verification providers, regulatory authorities, and fraud-prevention services where necessary to operate our LunaLoots casino bonus and withdrawal systems. Our affiliate programme, Infinity Stars Partners, may also receive limited data relevant to tracking referrals, but this does not include sensitive financial details.

• We share data with banks and crypto payment processors to complete transactions
• We share data with verification agencies to confirm your identity and documents
• We disclose information to regulators when legally required
• We may share data with fraud-detection partners to protect our platform and players

Restricted Territories and Data Processing

Because LunaLoots targets specific markets, including DE and NL, and excludes numerous other jurisdictions from registration or promotions, we apply geographic checks using your IP address and submitted documents to confirm eligibility. If you access LunaLoots from a restricted country, including Aruba, Curacao, the United Arab Emirates or any other excluded territory listed in our terms, your account activity and data may be flagged for review or closure.

Data Retention

We retain your personal and financial information for as long as your account remains active, and for a further period afterward as required by licensing, tax and anti-money-laundering obligations. Once retention periods expire, we securely delete or anonymise the data we no longer need.

Your Rights

We want you to feel confident that your data is handled responsibly. Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal data, as well as to object to certain processing activities. If you wish to exercise these rights, you can contact our support team, available 24/7 via live chat and e-mail.

• You may request a copy of the data we hold about you
• You may ask us to correct inaccurate information
• You may request deletion of your data, subject to legal retention requirements
• You may withdraw marketing consent at any time

Cookies and Tracking

Our LunaLoots website uses cookies and similar technologies to remember your preferences, support LunaLoots login sessions, and analyse how players interact with the LunaLoots casino app and desktop platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We implement technical and organisational measures to protect your personal data from unauthorised access, alteration or loss. Our LunaLoots infrastructure uses encryption for sensitive transactions, and access to personal data is restricted to authorised personnel only. Despite these safeguards, no system is entirely risk-free, and we encourage you to use strong passwords and safeguard your own login credentials.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through the LunaLoots casino bonus notifications or by posting an updated version on our site. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, you can reach our support team at [email protected], or through our 24/7 live chat available in English, German, Spanish, Norwegian and Finnish. We at LunaLoots are committed to resolving your privacy concerns promptly and transparently.